REFUND POLICY

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

PLEASE KEEP TRACKING AND ORDER NUMBER

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange or store credit only. Unfortunately, we do not accept returns at this time unless items are defective or damaged.

To be eligible for a return, your item must be in new condition, with tags, and in its original packaging. The item must be unworn, unwashed and without body odor or fragrance. If 30 days has passed since the date of purchase, unfortunately, we cannot offer vou a refund or exchange.

To start a return, you can contact us at abgmbroidery.com with proof of purchase and defect. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original pavment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at:

roseelston61@gmail.com

All Returns must be mailed to:

ABG Embroidery

Elk Grove, CA. 95757

10360 Jennick Way